For 2020 we have a new Volunteer Sign Up process for some of the Festival Angel teams. Details of how to sign up to the various teams will all be included here or on the individual Festival Angels sites.
See below the Terms and Conditions and Vision Statement for sign-up details...
Please read the Terms and Conditions and Vision Statement of Festival Angels:
The aim of Festival Angels is to offer a Christian presence and expressions of Christian service to all those attending and working at various music festivals across the UK.
Festival Angels will seek to respond to need, be it physical, social, emotional or spiritual and share in the life journeys of those present through encounter and service.
Festival Angels will carry out different roles at different festivals but all under the ethos of providing a Christian presence. These roles include (and different things are offered at different festivals across the UK):
* Festival Angels Prayer Cafe where people can meet, chat, pray and be provided with low cost hot drinks.
* Festival Angels Lost Property and Left Luggage Tent where festival goers will be served with care and attention.
* Festival Angels Detached who will regularly rove around the festival site ensuring festival goers are safe and acting as a point of contact and support in times of need.
* Safe Hubs offering a safe place within the camp sites and responding to the various needs and requests of festival goers.
* Healing Space offering activities such as prayer trees, ball pools, prayers for healing to help engage with people within their spiritual journey.
Our heart and vision is to show that Jesus Loves Festivals and our various activities across numerous festivals help to creatively engage festival goers in expressing their faith and sharing in the faith of others.
Code of Practice:
Festival Angels will be Christians or people willing to work within the Christian ethos, aged 18+ (for families it may be possible for under 18's to attend if parents are volunteering - this is dependent on individual festivals - email for information). They will agree to undertake appropriate training as determined by the different Festival Angels steering groups. During their time on the festival site, especially whilst on duty and in a uniform, volunteers should conduct themselves appropriately and act in a professional manner recognising that volunteering as a Festival Angel is representing the brand and the Christian faith. Before being accepted to serve on the team, every Festival Angel must provide the name and contact details of an appropriate referee. Each volunteer will have a Police / DBS check carried out on them by the festival coordinators (generally the company who run the festival) - we take guidance from them if any of our volunteers are deemed not suitable.
Festival Angels / CNI Network (the umbrella organisation for Festival Angels) adhere to GDPR and by completing the form you agree that your details can be shared with the festivals at which you wish to volunteer (both Festival Angels coordinators and the festival company). Our Volunteer Sign-Up is managed externally by PAAM.
Festival Angels mission, vision and some practical implications
Mission: Sharing the love of Christ in all we do.
Vision: Festival Angels will seek to share the love of Christ in every aspect of its work, from the way we treat our volunteers through to our work and actions in the Prayer Cafe, Lost Property, Detached Team, Chariot Ministry and in the Volunteers Camp Site.
Practical Implications: Putting into practice these Mission and Vision statements may require changes of attitude and practice individually and across the organisation. It has implications for every aspect of our work and every Festival Angel;
Recruitment: It is imperative to the success of Festival Angels that we recruit the best volunteers who will understand and put into practice our Mission and Vision. To this end we plan to open recruitment each year in three stages: 1 - Applications from people who have already served on a Festival Angels team. 2 - Applications from people wishing to join Festival Angels for the first time who have either a Church or a Street Angel affiliation and references. This will ensure that we maintain a core of volunteers who already have an understanding and experience of promoting our Mission and Vision.
3 - Applications from people who do not have either Church or Street Angel experience.
Leadership: As a Steering Group and Leadership Team we must be held accountable for our actions and collaboratively engage with and encourage one another to live out our Mission and Vision. This involves listening carefully to the experience of all Festival Angels and may involve painful and honest conversations where things have gone wrong, as well as sharing encouragement where things go right. In all of this we should be aware that we are here to learn from both our mistakes and our successes. Leaders have a responsibility to enable all Festival Angels to give their best. Ensuring Managers and Lead Volunteers do not take on so many shifts and responsibilities that it detrimentally affects their emotional state is a demonstration of the love of Christ. To this end the organisation will ensure that there are sufficient Lead Volunteers to share the load equitably with sufficient support for every task.
Prayer Café: The Prayer Café provides both practical and emotional support to all the festival goers that use the Café. Practical support comes through mug sales and drinks which provides us with a forum on which we can engage with festival goers in an emotional and spiritual way, which supports our overall Mission.
The overall purpose of the Café is to provide a caring and safe environment to engage and listen to festival goers. It is also a place to encourage prayer as a central part of the Cafe’s ministry.
Lost Property: Lost Property provides support to Festival Goers when they are upset, distressed and at their most vulnerable. Volunteers should listen to and help festival goers in a caring and compassionate manner and this will be a distinctive mark of sharing Christ’s love in that tent. Providing an efficient service which reunites belongings with festival goers is critical to the success of the tent.
Detached: While the Prayer Café and Lost Property have clearly defined roles and purposes, the Detached teams’ role is more ephemeral and open to misinterpretation. It is important that all volunteers on Detached are working hard to fulfil the role of helping and supporting festival goers especially those who are vulnerable, lost or needy. Detached teams should be a mix of experienced Festival Angels or those with Street Angels experience and new Angels, as this will help to ensure the high quality of support that we offer to the festival goers.
Safe Hub: At some festivals Festival Angels run Safe Hubs alongside the Detached team. These Safe Hubs are a base within the camp sites where festival-goers can come for low level support (plaster, drink, sun tan lotion, chat, etc) or for signposting to other agencies.
Chariot: The work of the Chariot, in providing drinks to the security staff who patrol the perimeter and the internal site security, has become a significantly important aspect of Festival Angels’ care for the whole of the festival and needs both encouraging and affirming. This is one aspect where ‘Sharing the love of Christ’ is very evident and appreciated by those who receive this ministry. We are keen that it continues and where and when possible extended.
Minibus: The provision of a mini-bus provides much needed practical support to volunteers at the start and end of their shift. We are seeking to use this to the best advantage of Festival Angels particularly at the beginning and end of shifts without overburdening drivers with too many trips.
Campsite: This should provide a welcome environment for all volunteers. We are pleased that many relationships are strengthened and forged in the camp area.
It has, however, been an area of concern for a number of years with the need to balance the enjoyment of reacquainting friends with the needs of those requiring a good night or day’s sleep in preparation for work the following day or night.
We want the campsite to be a place where all can relax and enjoy, rather than resent, one another’s company.
All users of the campsite will now be asked to sign up and agree to a respectful code of conduct. In line with Festival Republic’s staff campsite rules, we shall be more diligent in enforcing an 11pm curfew. Bad language and vulgar topics of conversation will not be tolerated. We suggest that partying always takes place away from the campsite. We ask that all volunteers respect and are sensitive to the variety of views and needs within the Festival Angels volunteer base.
Alcohol: There have been reports of volunteers arriving on shift under the influence of alcohol. This is unacceptable, dangerous and absolutely forbidden, both in terms of professionalism and in terms of our ability to embody our mission of sharing the love of Christ. We encourage volunteers to wind down after finishing a shift and this may include a beer or a glass of wine, but we will not countenance volunteers arriving on shift under the influence of alcohol. Any volunteers found to have drunk before a shift will be asked to leave the site and will forfeit any deposit. This also extends to behaviour on the campsite where volunteers who are drunk may cause distress and offence to others.
Communications: Ensuring efficient communication is at the heart of what we do. Particular care needs to be taken in the way we communicate with one another. There are a number of resources available; Facebook, WhatsApp, Email, Messenger, Text and the Website which are all used. Each one is useful but can also have limitations and people have differing access and familiarity with the different methods available.
By far the best and most effective form of communication is still face-to-face or telephone conversation but it is accepted that this can be difficult if there is a message that needs to be conveyed to a significant number of people. For speed and convenience, we rely on digital communication but we should all be particularly careful and if needed, double-check that information and comments are received and understood in the intended way.
In addition, particular care has to be taken as to what information we are sharing with whom. We need to comply with privacy rules and ensure that appropriate personal information is shared in a way which does not contravene GDPR legislation.
For Kendal Calling, Leeds Festival and Mint Festival: